Returns, exchanges and refunds
What can be returned, what is final sale, and how refunds work.
Last updated October 17, 2026
Draft. This policy is being reviewed before the store opens, and may change. Highlighted items are still to be confirmed.
Returns
You can return a blanket for any reason up to 30 days after it’s delivered. Return one blanket from an order or all of them.
Return shipping is paid by you.
Exchanges for a flaw
If your blanket has a flaw in the fabric, we’ll exchange it within 30 days. To confirm: who pays return shipping for a flaw: the House?
Final sale
- Custom orders, since they’re made just for you
- Gift cards
Damaged in shipping
See Lost, late or damaged on the Shipping page.
How to start
Press Request Return at the bottom of this page and enter your order number and the email you ordered with. Signed in? You can also press Request a return on the order in your account. We’ll email you to confirm, then email you how to send it back once we accept it.
Have a flaw to show us, or rather email? Write to officialhouseofminky@gmail.com with your order number, and a photo of any flaw.
Refunds
Once your return arrives and we’ve checked it, we refund what you paid for each returned blanket and its tax, back to the way you paid. Your shipping is refunded once every blanket in the order is back. Return shipping isn’t refunded. Your bank may take 5 to 10 business days to show the refund.
Nothing in this policy limits any right you have under the law.
Return a blanket
Have your order number and the email you ordered with ready. Delivered in the last 30 days? Your request comes straight to us.
Request Return